Customer Journey Training

Developed an engaging learning experience to help employees understand the customer journey from first contact with Foxtel to disconnection and leaving Foxtel. Created a set of Presentation Slides and Facilitation Guide, along with visually rich slides featuring design, video, illustrations and instructional screen recordings.

The training included a hand-on activity, where participants created their own radio commercial about the customer journey, encouraging reflection and creativity. These were shared via an internal social learning platform to foster peer engagement.

Tools and Technologies: Photoshop, Illustrator, InDesign, Captivate, Premiere Pro and PowerPoint